Refund and Returns Policy

💸 Refund and Returns Policy

At Medimex Drop, your satisfaction and safety are our top priorities. Due to the nature of pharmaceutical products, we follow strict guidelines to ensure product integrity and compliance with health regulations.

🔄 Returns

Because we sell medications, we cannot accept returns once the product has been delivered — even if unopened — for safety and regulatory reasons.

Exception: If you receive the wrong product or it arrives damaged, please contact us within 7 business days of delivery.

💰 Refunds

You are eligible for a full refund in the following cases:

You received the wrong product.
The product arrived damaged or in poor condition.
Your order was not shipped within the promised time frame.

Refunds will be processed to your original payment method within 7–10 business days after approval.

❌ Order Cancellations

You may request a cancellation within 24 hours of placing your order, as long as it hasn’t been shipped yet. Once the order is shipped, cancellations are no longer possible.