Frequently Asked Question
At MedimexDrop, we’re committed to providing a safe, fast, and convenient way to access your medications online. Below you’ll find answers to the most common questions about our ordering process, shipping, payments, and customer support.
If you don’t find what you’re looking for, feel free to contact us — we’re here to help.
Can I ship my order to a different address than my billing address?
Yes, during checkout you can specify different billing and shipping addresses. This is useful if you’re ordering for someone else or using a different payment method.
How do I know my order was confirmed?
You’ll receive an automatic confirmation email right after your purchase. You can also check your order status anytime in the “My Account” section.
Do I need to create an account to order?
No, you can check out as a guest. However, creating an account gives you access to order tracking, purchase history, and exclusive offers.
How long does it take to receive my order in the U.S.?
Orders usually arrive within 3 to 7 business days after they’re shipped, depending on your location and the selected shipping method.
Contact the Doctor
Connect with a licensed physician online.
Get a Prescription
The doctor reviews your case and prescribes the right medication.
We Deliver to You
Your prescription is processed and shipped directly to your door.
Cancellations, Changes & Returns
Yes. We’ll email you a tracking number with a direct link to the carrier’s website. You can also track your package from your account dashboard.
All products are shipped in sturdy boxes with internal protective materials (like bubble wrap) to ensure medications arrive safely and in good condition.
If your order hasn’t shipped yet, you can request a cancellation or change within 24 hours by emailing our customer service or using the website chat.
